FAQs

How can I contact you?

You can contact us by sending an email to pupjoyusa@gmail.com. We strive to respond to all inquiries within 24 hours.

Where is my order?

To check the status of your order, please visit the "Order Tracking" page on our website. You will need to enter your order number and email address to retrieve the latest information about your shipment.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please refer to our Refund Policy for more details.

Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import taxes, which are the responsibility of the buyer.

How long does shipping take?

The shipping time varies depending on your location and the product you ordered. Generally, it takes between 7-15 business days for your order to arrive. Please note that due to the current global situation, there may be some delays in shipping. We appreciate your patience and understanding.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make any changes.

Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please reach out to us at pupjoyusa@gmail.com with your specific requirements, and we will provide you with more information.

Are your products safe for pets?

Yes, all of our products are carefully selected to ensure the safety and well-being of pets. We prioritize quality and only offer products that meet the highest standards. However, it is important to supervise your pet while using any new product and discontinue use if any signs of discomfort or allergic reactions occur.

Do you offer gift wrapping?

At this time, we do not offer gift wrapping services. However, our products are packaged in a way that is suitable for gift-giving, and we can include a personalized note upon request. Please leave a note during the checkout process if you would like to include a special message with your order.

What is your refund policy?

Please refer to our Refund Policy for detailed information on our return and refund process.